[ Last updated: 3 June 2026 ]
Privacy Policy
We take the protection of your personal data seriously. This privacy policy explains what data we collect on digisolve.ch, why we use it and what rights you have. We comply with the revised Swiss Federal Act on Data Protection (FADP) and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Controller
The controller responsible for data processing on digisolve.ch is:
Digisolve
Lucerne region
Switzerland
Email: info@digisolve.ch
2. Data we collect
Contact form
When you use the contact form on /contact we collect:
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Name (required)
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Email address (required)
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Company (optional)
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Content of your message
Server-side
When the website is accessed, the server briefly processes:
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IP address (only for spam protection / rate-limiting on the contact form, not permanently stored)
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Date and time of the request
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Requested URL
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Browser type (user-agent)
These log entries are automatically deleted after no more than 14 days and are not merged with other sources.
3. Purpose of processing
We use your data solely to:
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Respond to inquiries submitted through the contact form
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Ensure the operation and security of the website
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Fulfil any legal obligations
We do not sell data to third parties. No profiling, no automated individual decision-making.
4. Legal basis
Swiss law: Art. 31 para. 1 and 2 FADP (processing in the context of pre-contractual measures and legitimate interest in secure operation of the website).
EU law (where applicable): Art. 6(1)(b) GDPR (pre-contractual measures / inquiry handling) and Art. 6(1)(f) GDPR (legitimate interest in secure operation).
5. Disclosure / processors
We only disclose your data where necessary for the purposes stated or where there is a legal basis.
Hosting
The website runs on a server located in Switzerland.
Email delivery
Messages submitted via the contact form are sent via SMTP through Infomaniak Network SA (Geneva, Switzerland). Infomaniak is a Swiss provider and processes data in Switzerland.
Fonts
We use webfonts (Bricolage Grotesque, Inter, JetBrains Mono) served directly from our own server (self-hosted). No requests to external font services are made.
6. Cookies
This website does not set tracking cookies or marketing cookies. There are no in-browser analytics tools, no re-targeting and no personalisation. Cookies are used solely for strictly necessary purposes (e.g. to store your language preference). These cookies are required for the operation of the site and cannot be declined.
7. Google Search Console
We use Google Search Console to monitor our visibility in Google Search. Domain ownership is verified through a passive meta tag in the HTML head. No cookies are set and no personal data is collected client-side. The statistical data (clicks, impressions, search queries) is aggregated server-side by Google from the general search results and provided to us in aggregated form.
Provider: Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.
Google's privacy policy: https://policies.google.com/privacy
8. Retention
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Contact inquiries: as long as needed to fully handle the matter, at most 24 months from the last contact.
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Server logs: at most 14 days.
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Business records arising from email correspondence are subject to retention obligations under the Swiss Code of Obligations (10 years).
9. Your rights
You have the right at any time to:
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Access (Art. 25 FADP / Art. 15 GDPR)
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Rectification (Art. 32 FADP / Art. 16 GDPR)
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Erasure (Art. 32 FADP / Art. 17 GDPR)
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Restriction of processing (Art. 18 GDPR)
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Data portability (Art. 20 GDPR)
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Objection to processing (Art. 21 GDPR)
To exercise these rights, contact info@digisolve.ch. We respond within 30 days.
10. Right to lodge a complaint
If you believe that the processing of your data violates applicable data protection law, you may lodge a complaint with:
Switzerland
Federal Data Protection and Information Commissioner (FDPIC)
Feldeggweg 1, 3003 Bern
https://www.edoeb.admin.ch
EU
The data protection supervisory authority responsible for your place of residence.
11. Data security
We apply appropriate technical and organisational measures to protect your data. These include TLS encryption of the entire website (HTTPS), a secure server configuration, regular security updates and a restrictive access concept.
12. Changes to this policy
We reserve the right to amend this privacy policy at any time should legal requirements or our data processing change. The current version is always available on this page.
13. Contact
For any questions about data protection or to exercise your rights:
Digisolve
info@digisolve.ch